Ideandum Academy was established as a sure answer to the challenges that any dental practice might face in terms of sales, internal organisation, time and resource optimisation, and much more.
Ideandum Academy OUR APPROACH TO DENTAL MANAGEMENT
Sales How to build dental patient loyalty
Dental Web Marketing is necessary but not sufficient on its own.
In fact, during our first years of operation, we realized early on how essential it was to integrate web marketing activities with targeted dental management actions aimed at the main areas of the practice.
What are these areas?
Internal organization
Business and sales skills
Competitor and consumer
HOW TO INCREASE DENTAL PRACTICE PATIENTS
CREATION OF THE PATIENT JOURNEY
All dental office activities that stimulate and persuade the dental patient (consciously and unconsciously) are encapsulated in the Patient Journey.
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Welcoming the Patient to the Dental Practice: The First Visit
How to make the dental patient have a peaceful and fulfilling experience in the dental office?
In this course we will teach you how to welcome him/her in the best possible way, communicating your professionalism outside and inside the office.
The first visit will become an opportunity to get them to accept the quote with confidence.
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Dental Patient Recalls
How to Approach the Dental Patient over the Phone: In this course we will reveal the most effective techniques to emotionally engage the patient, to keep the relationship warm, and positively close on the first visit.
Have you ever thought that the person who answers the phone is in effect representing you?
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Building Patient Loyalty within the Dental Practice
Did you know that your patient is your best mean for Dental Marketing?
You will learn how to motivate your patient and make them the ideal testimonial for your Dental practice. Word of mouth, cross-selling, and new leads are just some of the benefits you’re going to gain.
How to be chosen by your dental patient
Have you ever considered that the dental patient experience in your dental practice is not just limited to the clinical visit itself?
It also includes the reception, the proposal of the treatment plan and the moment of payment.
The aim of Ideandum Academy is to guide you along this path by building up the dental patient’s loyalty and finally leading him/her to think: “I want to entrust myself to this dental practice”.
SECRETARIAL TRAINING ON RECALLS AND SALES ACTIVITIES
“Secretarial Superpowers: turn phone calls into patients” is the course for the secretarial department and dental practice owners who want to increase closing rates and retain their patients.
This is the unique, comprehensive and practical ONLINE course where you really learn how to handle patient calls and conduct efficient recall.
A winning METHOD based on 3 main pillars:
Dentists and secretarial roles are highly and clinically qualified professionals, but they often do not know and do not adequately apply modern sales strategies, recall, and techniques to retain patients.
SALES TRAINING FOR PHYSICIANS AND HYGIENISTS
What meaning do we at Ideandum Academy give to the term “selling”?
The patient must always be placed at the center of every activity: for us, selling means meeting his or her needs in an ethical way.
All our dental management activities are geared toward training doctors and hygienists by following this precise ethical value.
It is also important to always keep in mind the importance of the relationship between doctor and patient in this historical moment that is being called the 3.0 sales era.
Empathy, passion and knowledge are the basic values that cannot be missed and serve as the basis for all the techniques that Ideandum Academy has refined over the years.
Sales tools:
Human resources for the dental practice
COLD-LEAD MANAGEMENT
New leads of the Dental Practice are often referred to as “cold”: why?
Such patients don’t know (or know very little about) your practice and services. At the same time, cold contacts also represent the new lifeblood for your business, which is precisely why they are very delicate contacts that must be treated with a precise method.
What is the main goal?
What are the channels involved in achieving this goal?
WE DON'T SIMPLY TELL YOU WHAT TO DO, WE DO IT TOGETHER WITH YOU!
With an experienced team, we will support you with theoretical and practical training from start to finish, providing you custom-made objectives and strategies.
The firm’s organisation will be optimised through defined and shared protocols and at the same time the performance of resources will improve through coaching with the Training Manager.
Human Resources Management: Your Greatest Wealth
Does your staff remember to close the windows and switch off the light in the dental office at the end of the day?
How to become a Change-Driving Leader? Are you so sure you know how to manage the dental office secretaries at their best?
Human Resources management is not easy, but if done correctly it could really be the key to improving your business.
Remember, valuing Human Resources is synonymous with profit. Your employees are your greatest asset.
Discover all dental management solutions to motivate your human resources and share with them your dental practice’s mission, vision and values.
Formula Courses and Dental Mentor
Some of the key players in the dental world have decided to embark on an ambitious collaboration with Ideandum. In addition to being our clients, they are the official Dental Mentors of Ideandum.
The aim of the Dental Mentor project is to build a virtuous ecosystem, a community of passionate professionals who are committed to working together to create a fertile ground for sharing, training and creating innovative projects by bringing their specific experience in the field of dental marketing and management.
Management for Dental Companies
Ideandum Academy offers a wide range of management services for companies in the dental sector. Better trained staff, more prone to problem solving, with more “weapons” for the benefit of the Dental Company. Better structured Sales Force area, more capable and more result-oriented.
Generation of the Ecosystem, increased customers, increased work, increased revenue.
By increasing the staff and collaborators’ training, nurturing the Sales Force and generating an ecosystem, the reputation of your Dental Company will grow and, consequently, so will the quality of the services delivered by it.
Where to start?
In order to start a structured and successful project, it is therefore essential to take measurements, in other words, to “sit down together” and, by means of a strategic comparison, to analyse the baseline condition, the means available and, above all, the objectives to be achieved.
Vendita
Conosci una strategia efficace per riportare i pazienti dormienti sulla tua poltrona? In questo corso analizzeremo gli aspetti più significativi degli strumenti di vendita e, attraverso nozioni teoriche ed esempi pratici, ti dimostreremo l’importanza di questi argomenti, non solo per la Customer Experience del paziente, ma anche per il benessere del tuo Studio.
Vendita è una parola che, troppo spesso, viene percepita come negativa dai professionisti del settore dentale e medicale. La verità è, invece, che conoscere le tecniche per far accettare i piani di cura, le strategie di Cross-Selling e Up-Selling, è fondamentale per il benessere della tua attività.
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del paziente
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come renderlo perfetto?
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Come vengono presele decisioni?
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L’evoluzione dellavendita
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dei pazienti dormienti
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Gli elementi chiave di unatrattativa
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più importanti di uno Studio
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Come gestirele obiezioni?
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L’importanzadelle domande
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elementi strategici
START WITH ANALYSIS How to tackle a Project for a Successful Outcome?
The Keyword: Awareness.
The Analysis phase is a session reserved exclusively for you, during which you can share your story and discuss your objectives. Moreover, it is vital to jointly understand your priorities and establish an appropriate timeline for activities related to the 5 elements of Dental Marketing and Management.
Are you a Dentist or a Dental Supplier?
Tell us your story, tell us about your goals and let's work out together how we can help you.
At Ideandum, our approach is based on analytical and careful observation. Since 2013, we have implemented Marketing and Management strategies and provided concrete solutions for more than 800 Clients including Dental Practices and Companies in the Dental Sector.
For more than 8 years, we have been operating nationwide thanks to our network of Account Managers in every region.
As the largest Marketing and Management Company in the Dental Sector, we are offering you the possibility of obtaining a 30-minute Free Consultation.
Fill in the FORM below: our Senior Business Consultants will help you understand your real needs and guide you on your path to growth.
How to contact Us
Rex House St. James’s 4-12 Regent Street SW1Y 4PE, London United Kingdom
Vendita
Conosci una strategia efficace per riportare i pazienti dormienti sulla tua poltrona? In questo corso analizzeremo gli aspetti più significativi degli strumenti di vendita e, attraverso nozioni teoriche ed esempi pratici, ti dimostreremo l’importanza di questi argomenti, non solo per la Customer Experience del paziente, ma anche per il benessere del tuo Studio.
Vendita è una parola che, troppo spesso, viene percepita come negativa dai professionisti del settore dentale e medicale. La verità è, invece, che conoscere le tecniche per far accettare i piani di cura, le strategie di Cross-Selling e Up-Selling, è fondamentale per il benessere della tua attività.
-
del paziente
-
come renderlo perfetto?
-
Come vengono presele decisioni?
-
L’evoluzione dellavendita
-
dei pazienti dormienti
-
Gli elementi chiave di unatrattativa
-
più importanti di uno Studio
-
Come gestirele obiezioni?
-
L’importanzadelle domande
-
elementi strategici